Privacy Policy

Last Updated: May 8, 2026

Malta DJ Events (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website at https://maltadj.events, contact us through Facebook, Facebook Messenger, or any other channel, and when we manage your enquiries through our Customer Relationship Management (CRM) system.

This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the laws of Malta as an EU member state.

  1. WHO WE ARE

Business Name: Malta DJ Events

Website: https://maltadj.events

Location: Malta

Contact Email: info@maltadj.events

Malta DJ Events is a DJ booking and events platform operating in Malta, connecting clients with professional DJs for weddings, corporate events, private parties, and public events.

2. WHAT DATA WE COLLECT

We may collect the following categories of personal data:

a) Data You Provide Directly

  • Full name
  • – Email address
  • – Phone number
  • – Event details (date, type, location, preferences)
  • – Any other information you voluntarily share when contacting us

b) Data Collected via Facebook and Facebook Messenger

When you contact us or interact with our business page through Facebook or Facebook Messenger, we may collect:

  • Your Facebook public profile name
  • – Your Facebook profile photo (as displayed in Messenger)
  • – The content of messages you send us via Facebook Messenger
  • – The date and time of your messages
  • – Any event details, preferences, or attachments shared in the conversation
  • – Your Facebook Page interaction history (e.g., likes, comments, enquiries)

This data is collected when you initiate contact with us via our official Malta DJ Events Facebook Page or send us a message through Facebook Messenger.

c) Data Collected via Our Website

  • IP address
  • – Browser type and version
  • – Pages visited and time spent on the site
  • – Referring URLs
  • – Cookie data (see our Cookie Policy below)

3. HOW WE COLLECT FACEBOOK AND MESSENGER DATA

We use Facebook’s business tools and integrations to manage customer communications. Specifically:

a) Facebook Messenger Integration with Our CRM

We use a Customer Relationship Management (CRM) system that is integrated with our official Malta DJ Events Facebook Page. When you send us a message via Facebook Messenger, that message — along with your name and any details you share — is automatically received and stored in our CRM platform. This allows our team to manage, track, and respond to your enquiry efficiently and in a timely manner.

The CRM stores:

  • Your Messenger profile name and photo
  • – The full conversation thread
  • – Timestamps of messages sent and received
  • – Notes added by our team regarding your enquiry
  • – Status of your booking enquiry (e.g., pending, confirmed, completed)

b) Facebook Lead Forms

If you have submitted an enquiry through a Facebook Lead Ad or form on our Facebook Page, we may receive your name, email address, phone number, and event details as submitted through that form.

c) Facebook Page Interactions

Comments, reviews, or public interactions with our Malta DJ Events Facebook Page may be visible to us and recorded in our CRM for the purpose of responding to your enquiry or feedback.

d) Data Processor Relationship with Meta (Facebook)

Meta Platforms, Inc. acts as a data processor when facilitating the transmission of your messages to our CRM. By using Facebook or Facebook Messenger to contact us, you are also subject to Meta’s own Privacy Policy, available at: https://www.facebook.com/privacy/policy/

We recommend reviewing Meta’s privacy policy to understand how your data is handled on their platform.

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • To respond to your enquiries and booking requests submitted via our website, Facebook, Facebook Messenger, or any other communication channel
  • – To manage your booking and coordinate DJ services for your event
  • – To store and track your customer journey within our CRM for efficient service delivery
  • – To send you relevant information about our services, availability, and pricing
  • – To send promotional communications where you have given consent
  • – To improve our website and services based on user interactions
  • – To comply with legal obligations under Maltese and EU law

5. LEGAL BASIS FOR PROCESSING

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing required to provide the DJ booking service you have requested or to take pre-contractual steps at your request.
  • – Legitimate Interests: Processing your enquiry data and CRM records to run our business and respond to customer communications effectively, provided this does not override your rights.
  • – Consent: Where you have explicitly consented, such as opting in to receive marketing emails or newsletters.
  • – Legal Obligation: Where we are required by law to process your data (e.g., tax or invoicing records).

6. OUR CRM AND DATA STORAGE

We use a CRM (Customer Relationship Management) system to manage all customer enquiries and bookings. This system receives data from multiple sources including our website contact forms, email, Facebook Messenger, and phone enquiries.

When you contact us via Facebook Messenger, your conversation is imported into our CRM automatically through a secure integration. Our team uses the CRM to:

  • View and respond to your enquiry
  • – Record notes about your event requirements
  • – Track the status of your booking
  • – Store communication history for continuity of service

Your CRM record is only accessible to authorised Malta DJ Events staff and will not be shared with third parties except as described in this policy.

7. DATA SHARING AND THIRD PARTIES

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary to deliver our services:

  • CRM Software Provider: Our CRM platform processes data on our behalf as a data processor under a Data Processing Agreement.
  • – Meta Platforms (Facebook/Messenger): As the platform through which you may contact us. Please review Meta’s Privacy Policy at https://www.facebook.com/privacy/policy/
  • – DJ Artists and Contractors: Your event details (name, event date, location, requirements) may be shared with the DJ booked for your event.
  • – Payment Processors: If you make a booking deposit or payment, your payment data is handled by our secure payment processor. We do not store full payment card details.
  • – Legal and Regulatory Bodies: Where required by law or to protect our legal rights.

8. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

  • Enquiry Data (CRM records): Retained for up to 3 years from the date of last contact.
  • – Booking Records: Retained for up to 7 years for tax and legal compliance purposes.
  • – Facebook/Messenger Conversation Data: Retained in our CRM for up to 3 years from the date of the last message.
  • – Marketing Consent Records: Retained until you withdraw consent or request deletion.

After the applicable retention period, your data will be securely deleted or anonymised.

9. YOUR RIGHTS UNDER GDPR

As a data subject under the GDPR, you have the following rights:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • – Right to Rectification: You may request that we correct any inaccurate or incomplete data.
  • – Right to Erasure: You may request that we delete your personal data (“right to be forgotten”) where there is no compelling reason for us to continue processing it.
  • – Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
  • – Right to Data Portability: You may request your data in a structured, machine-readable format.
  • – Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
  • – Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: info@maltadj.events

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

10. COOKIES

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for the website to function properly.
  • – Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).
  • – Marketing Cookies: Used by platforms like Facebook Pixel to show relevant advertising and track conversions.

You may manage cookie preferences through your browser settings or our cookie consent banner. Please note that disabling certain cookies may affect website functionality.

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure access controls to our CRM, encrypted data transmission, and restricted staff access on a need-to-know basis.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about a potential data breach, please contact us immediately at info@maltadj.events

12. INTERNATIONAL DATA TRANSFERS

Your data is primarily processed and stored within the European Economic Area (EEA). In cases where data is transferred outside the EEA (for example, by third-party platforms such as Meta), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

13. COMPLAINTS

If you believe we have not handled your personal data in accordance with this policy or GDPR, you have the right to lodge a complaint with the competent supervisory authority in Malta:

Office of the Information and Data Protection Commissioner (IDPC)

Website: https://idpc.org.mt

Email: idpc.info@idpc.org.mt

Address: Airways House, High Street, Sliema SLM 1549, Malta

We would, however, appreciate the opportunity to address your concerns before you approach the IDPC, so please contact us first at info@maltadj.events

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

15. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Malta DJ Events

Email: info@maltadj.events

Website: https://maltadj.events

Location: Malta

By using our website or contacting us via Facebook, Facebook Messenger, or any other channel, you acknowledge that you have read and understood this Privacy Policy.

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